Government authorities have made decisions to impose strict travel restrictions and containment of the population in order to counter the spread of COVID-19. In this extremely difficult context where air traffic was directly impacted, the company Air Caraïbes strives to ensure its flights to bring home their customers.
"Since the end of March, we have had to suspend all our transatlantic and regional flights following the closure of Paris Orly airport", specifies the management.
We have temporarily suspended our flights but not our links. As a West Indian company specializing in the Caribbean, we are very keen on being able to quickly become the "link" between France and our overseas territories.
We wanted to inform you regularly of the situation which is likely to change at any time depending on the news.
Resumption of operations and adaptation of the flight program :
Subject to the development of the health situation and the restrictions to which our company would be subject, we are currently working tirelessly to gradually resume our activities, motivated by the announcement of a deconfinement from May 11:
As a first step, we will focus on serving our core network to once again offer you our regular transatlantic links between Paris Orly and Pointe-à-Pitre, Fort-de-France and Cayenne from June 12, 2020 *.
In a second step, we study the possibility of resuming our transatlantic flights from / to other destinations in the Caribbean arc (Saint Martin Princess Juliana, Dominican Republic, Haiti, Cuba) from July 03, 2020, the revival of this service being conditioned by the reopening of borders outside the Schengen area.
Our teams are also mobilized to ensure that our inter-island flights in the regional network resume as of May 16, 2020 * (Guadeloupe, Martinique, Saint-Martin).
All our flights are canceled until these dates of effective resumption of our service from / to these destinations.
* All these provisions will be applied in accordance with the decisions taken by the government authorities to strictly comply with the sanitary measures established on the national territory and in the overseas departments.
Support measures:
This unprecedented global health crisis has greatly disrupted all of your travel plans. We are aware of this and sincerely sorry for any inconvenience you may have encountered.
In this current context, we are implementing and adapting exceptional measures to support you in managing your reservations and best meet your expectations for your trips.
IF YOU HAVE ALREADY PURCHASED A TICKET FOR A TRIP UNTIL JULY 03, 2020:
Request to modify your plane ticket:
- You can change your travel dates without penalty charges and without price readjustments, regardless of the date you purchased your plane ticket, up to a travel limit of November 30, 2020.
- As of 1er December 2020, the modifications will be without penalties but with tariff readjustment.
- Trips can thus be postponed within the limit of ticket validity and on our entire network and tickets are valid for 1 year from the date of purchase.
- You can modify your ticket directly online on our website in the “Manage my reservation” tab or on our mobile application.
- If you encounter any difficulties during your online changes, you can always contact our reservations center. : 0 820 835 835 or your travel agency.
Exception: for customers who have purchased a package / stay via a tour operator or their travel agency ticket, we invite you to contact your travel agency or tour operator.
If you do not have the possibility to postpone your trip, you can benefit from a credit note valid for 1 year. If at the end of this period the credit note could not be used, you can request a refund.
- In order to facilitate your procedures, you can make your request to have your trip directly online
BY COMPLETING OUR FORM. - Due to a large number of inquiries, response times are currently longer and we are sincerely sorry.
Exception: for customers who have purchased a package / stay via a tour operator or their travel agency ticket, we invite you to contact your travel agency or tour operator.
FOR AIRLINE TICKETS PURCHASED FOR A TRIP BEYOND JULY 03, 2020, THE TICKET CONDITIONS CONTINUE TO APPLY.
FOR ALL NEW RESERVATIONS MADE FROM APRIL 20 TO MAY 15, 2020 TO TRAVEL THIS SUMMER BETWEEN JUNE 12 AND SEPTEMBER 30, 2020:
Our company offers you a relaxation of the conditions for modifying your plane tickets in order to offer you more flexibility and to allow you to travel more serenely on our network. Thus, you will be able to modify your ticket without penalty costs (but with a price adjustment if necessary), for any ticket purchase made from April 20 to May 15, 2020 and within a travel limit of September 30, 2020 ”.
21,440 total views
I booked a flight to Havana on 6/03/20 for a outward journey on 1/04/20 and return on 13/05/20. I have requested a credit for this trip at a later date when flights are again possible in Cuba. Please keep me informed.
I have.ticket.Go.pour.la.guadeloupe.12
09.2020
I had 2 reservations to return from the Dominican Republic on March 16 the flight was canceled without any information even at the punta cana airport where we had gone from bayahibes while advertisements on the possible purchases on the plane we were sent the day before we would have preferred to be informed about the cancellation of flights that we will have to avoid moving we have been customers for several years I hope to have information soon on refund methods or other thank you
Please, Mr. Chairman and CEO of Air Caraïbes,
Train your advisers, who, one after the other, do not give you the same information. To drive you crazy. ..
One, one, tells you, for a return from Guadeloupe to mainland France, on the last flight, 'Present yourself at Pôle Caraïbes and you will see when boarding if there will be room'. Tell me, no visibility to find out. Mind-blowing, right?
Other, tell me you may be confused by Air France, and it's up to me to get the info on Air France? Does the advisor give me a date, time and me to look for the Air France flight number? Crazy. .
Other, tell me that I needed a certificate from my prefecture in my region, justifying my main domicile, FALSE, after call.
Other and cut, other and cut, other and the FINAL, to tell me that these colleagues have misinformed me and no way to be diverted to Air France and to conclude not to have the choice of a credit note supposedly refunded in a week or so, ah! Cut, Other, ah! No, it takes a minimum of 21 days.
Incapable Mr Chairman and CEO, sorry, accustomed for more than five years with your company, I would have liked and I know how to do it when it's good, to tell you the opposite, review this incompetent service during this Covie 19 crisis .
The purpose, a return ticket, at the price of a return ticket, with Air France,
Super thank you Air Caraïbes for this expense which I would have done well without, given the future! Well done!
I had already taken my ticket for Guadeloupe from 7/04/2020 to 1/05/2020 I had to call the agency to postpone my ticket from June 7, 2020 to July 4 and there I see that you will take the flights on June 12th what should I do?
Hello I have not yet bought my ticket to go to Paris / Fort de France scheduled for the 2nd semester, what advice would you give me? From when will I be able to buy my ticket if the sanitary conditions improve?
cordially
Before leaving on 26/04 I turned to air caraibes for my reimbursement because I had taken out comprehensive insurance! I was told to see axa assurances for my reimbursement, specifying that I will not be reimbursed for the reason of the corona virus ! super! not only is it fault that it is me who makes the arrangements but in addition air caraibes does not want to hear anything! or is spending the money of the reservations that we pay at the reservation? And to have it, if the price of the ticket is cheaper for a new start, will air caraibes reimburse the difference knowing that if it is the opposite, I will have to put my hand in my pocket! And if the company goes bankrupt or does not restart, I have it in the baba. I am waiting for answers and am ready to set up a collective. Franck